Privacy Policy

SMG Mart (“we”, “our”, “us”) is operated by Nexgen Solutions Group. This Privacy Policy explains how we collect, use, and protect your information when you use our app and services.

About SMG Mart

We provide a delivery service platform that connects customers with independent vendors, restaurants, service providers, and rental businesses. We are only a delivery service provider. We do not manufacture, sell, own, or control the products or services listed on our platform. All product quality, safety, legality, and availability are the sole responsibility of the respective vendors.

By using our services, you agree to read vendor/store reviews before placing any order, and you acknowledge that SMG Mart is not liable for:

• Product defects, damages, or incorrect items.
• Delays caused by vendors, delivery partners, traffic, weather, strikes, or other external factors.
• Vendor order cancellations or refusal to accept orders.
• Orders cancelled by delivery partners due to unavailability, incorrect addresses, or safety concerns.
• Technical errors that prevent order processing, payment confirmation, or delivery tracking.

1. Information We Collect

• Personal Details: Name, phone number, email, delivery address.
• Location Data: To connect you with nearby vendors and delivery partners.
• Order Details: Items ordered, payment details, and delivery instructions.
• Device Data: IP address, device type, app version.

2. How We Use Your Data

• To process orders and arrange deliveries.
• To improve our app and services.
• To provide customer support.
• To send service updates and important notifications.

3. Sharing of Data

We may share your information with vendors, delivery partners, payment gateways, and legal authorities if required by law.

4. Data Security

We use encryption and secure servers to safeguard your data, but no online system is 100% safe. Users are encouraged to keep their account credentials confidential.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. You may request deletion of your data at any time.

6. Your Rights

You can request correction or deletion of your personal data by contacting us at support@nexgensolutionsgroup.com.

7. Children’s Privacy

SMG Mart is not directed to children under the age of 13, and we do not knowingly collect personal data from them. If we learn that we have inadvertently collected such information, we will delete it immediately.

8. Compliance

We handle user data in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), and Google Play’s User Data policies.

SMG Mart (operated by Nexgen Solutions Group)
Registered under MSME, Government of India.
Contact: support@nexgensolutionsgroup.com